Shipping Policy

This Shipping Policy specifies unified warehouse shipment rules, commodity distribution standards, transportation cycle, parcel delivery specification and logistics related regulations of the website, applicable to all commodity orders generated on the platform, implementing unified logistics operation standards for all user orders globally.
Order Shipment Arrangement. After user order payment is confirmed and order information is verified successfully by the system, our warehouse team will conduct order sorting, commodity quality reinspection, product packaging and outbound shipment arrangement in accordance with unified warehouse operation schedule. All paid confirmed orders will be arranged for warehouse shipment within fixed standard business processing cycle, and complete formal outbound filing after finished product packaging and safety inspection. We optimize internal warehouse inventory scheduling and daily shipment arrangement mechanism to stabilize outbound efficiency of all daily orders.
Logistics Transportation & Delivery Cycle. After commodities complete warehouse outbound and handover to official designated logistics carriers, parcels will be transported via standardized cross-border dedicated logistics lines. The whole transportation process follows unified logistics scheduling and transshipment arrangement rules, and the overall cycle from warehouse outbound to user designated receiving address follows fixed standard delivery time uniformly. The delivery cycle covers whole process of commodity transshipment, routine inspection and door-to-door final distribution.
Parcel Packaging Standard. All products adopt professional commodity shockproof packaging, dustproof outer package and product fixed protection structure matched with electronic equipment product attributes. Independent buffer protection materials are equipped for core product bodies to avoid extrusion, scratch and structural damage during long-distance cross-border transportation. All outer packages are pasted with standard order identification labels and commodity logistics inspection labels to realize unified parcel management in logistics links.
Logistics Tracking Service. All outbound orders support whole-process public logistics tracking service. Users can query real-time parcel transportation node, transshipment status and delivery progress through official logistics tracking entrance combined with order exclusive tracking code. We update logistics node data synchronously with logistics carriers to ensure query content real-time and effective.
Customs Clearance Regulation. Our team completes unified formal customs declaration, commodity filing and routine inspection processing for all cross-border parcels in transportation process. All commodities comply with cross-border commodity inspection standards and daily consumer product circulation specifications. Relevant customs procedures are uniformly handled by our professional operation team, users do not need to participate in any manual declaration and offline inspection work independently.
Abnormal Logistics Handling. For individual parcel abnormal situations including transit stay, node delay and distribution exception caused by objective logistics environment factors, our team will dock with logistics carrier actively to promote problem solving and progress recovery. Users can feedback logistics abnormal problems via Contact Us page, and our team will follow up and deal with all abnormal order logistics problems uniformly.
Delivery Address Specification. Users shall submit accurate, complete and effective receiving address and valid contact information when placing orders. We follow user submitted order address to complete fixed-point parcel delivery, and will not modify receiving information privately without user official application. Address modification application is not supported after orders complete warehouse outbound handover.