Refund Policy

This unified refund policy applies to all commodity orders and shopping transactions generated on the website, formulates unified return qualification, application rules, audit standards and fund refund rules for all users, and provides standardized and transparent after-sales refund guarantee for all purchased goods. All terms of this policy are implemented uniformly for all global customers without regional differentiated rules.
Return Eligibility & Time Limit. We support unified after-sales return service for all commodities sold on the website. All qualified intact products can apply for return service within the unified specified return period after users receive parcel goods. All return applications must be initiated within valid service period, and overdue return applications will not be accepted by our after-sales audit team uniformly. To meet return audit standards, returned commodities shall keep original commodity appearance, original package accessories, complete product parts and unused product state, without artificial damage, scratch, disassembly, secondary use trace and man-made performance damage.
Return Application Process. Users need to submit formal return application through official after-sales service entrance on Contact Us page, and submit matching order number, parcel receiving record and product real condition pictures as audit materials. Our after-sales team will verify order authenticity, commodity conformity and application validity uniformly. After the return application is approved, users will obtain unified return operation guidelines and follow official requirements to complete commodity return delivery operation. We only accept return goods sent back in accordance with official designated return requirements.
Unqualified Return Situation. The following situations cannot pass return audit and are not supported for refund processing: products with obvious artificial damage and private disassembly; products without original outer package and matched accessory parts; products that have been long-term used for daily skin care; customized adjusted orders and bundled gift combination orders that have partial commodity use record; return applications submitted beyond valid return time range; returned goods with abnormal loss and damage in return transit process.
Refund Processing Rule. After our warehouse team receives returned parcels and completes commodity inspection and order matching verification, the after-sales department will launch unified fund refund settlement process. All approved refunds will be completed within fixed standard processing cycle uniformly. The website adopts unified currency for all refund fund settlement, and funds will be returned to user original payment account path automatically. All audit-passed refunds have no hidden deduction fees, after-sales service fees and manual handling fees.
Order Cancellation Refund. For unpaid orders, users can cancel orders independently on account page at any time. For paid orders that have not been arranged for warehouse shipment, users can apply for direct order cancellation and full refund via customer service. Once orders enter official warehouse shipment arrangement process, direct order cancellation is not supported, and users need to follow standard return policy to complete after-sales refund process after receiving goods.
Service Explanation. All refund audit standards and processing progress follow unified internal platform rules. Our customer service team will feed back application audit result, warehouse receiving progress and refund settlement status to users timely through official contact channel. We keep transparent refund whole-process records for all orders to guarantee user consumption rights.